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Shipping & Returns

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Shipping

We ship worldwide from Florida via USPS First Class, Priority and Priority Express.  Orders generally ship within 24 to 72 hours. Rates are based on the total weight of your order and your shipping zone. 

USPS First Class: 

  • Eastern and Central Time Zones: allow 3-5 days (including Saturday) for delivery
  • Mountain and Pacific Time Zones: allow 5-7 (including Saturday) for delivery

USPS Priority:

  • Eastern and Central Time Zones: allow 2-3 days (including Saturday) for delivery
  • Mountain and Pacific Time Zones: allow 3-4 days (including Saturday) for delivery

USPS Express: (Order must be placed by 2:00 pm EST to ship same day):  

  • Eastern and Central Time Zones: delivery generally next day by noon.
  • Mountain and Pacific Time Zones: delivery generally next day by 3:00 p.m.       
  • These times are approximate based on information provided by USPS and are not guaranteed by What's Up Dox.

Free Shipping:  If you're order qualifies for free shipping it will be shipped, depending on the package weight, via USPS standard First Class, standard Priority or Parcel Select Ground only.   

We are not responsible for orders lost in the mail, mail theft, incorrectly supplied addresses, or unclaimed/refused packages. You can track your package using the supplied tracking number.

International customers please note:  Import duties, taxes and charges are not included in the item price or shipping charges. These charges, if any, are the customer’s responsibility and are normally collected by the delivering freight (shipping) company or when you pick up the item so please do not confuse them for additional shipping charges.  We do not mark merchandise values below value or mark items as "gifts". US and international government regulations prohibit such behavior. 

Returns Policy

You may return new, unused items within 30 days of delivery for a full refund of the purchase price or for an exchange. Shipping charges are not refundable.  To return and item:

  • Complete the Return/Exchange form enclosed with your order and indicate if you would like an exchange or refund. If you don't have the form let us know and we'll email you one.
  • Mail to: What's Up Dox, 755 2nd St, Merritt Island, FL 32953
  • Exchange orders within the US ship free. 
  • Return shipping is the customers responsibility unless the return is a result of our error, such as you received an incorrect or defective item. 

Dog Apparel: Dachshunds are notoriously hard to fit and sizing can be tricky so we have a no hassle return/exchange policy.  Domestic exchanges always ship for free.  Items returned with tags and in new condition receive a full refund of the purchase price. Used items (covered with dog hair, dirt or odors etc) are not returnable. 

For your protection we recommend obtaining a tracking number for all returns.   

Return forms with instructions are included with every order but please don't hesitate to Contact Us if you have any questions.