Essential Information We Collect and Cookies
In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include a time-stamp, the last page or product you visited, the indication that you logged in.
We do that in order to:
- remember who you are after you log in so that you do not need to authenticate at each click;
- let you browse between products without having to start back from the home page at each click;
- remember if you put something in your shopping cart before you decide to checkout;
- control that your data is processed securely; and
- monitor if our website is running with the high performance we are dedicated to providing
Order Information You Expressly Provide
If you buy something from our store we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information on our “checkout page” before letting you finalize your purchase with payment.
You may also use our site anonymously or checkout as a “guest”. When you check out as a guest no personal information is stored in an account and you will not have access to the features listed above. We do, however, provide you with order tracking information via email.
If you started the checkout process but then did not complete the purchase you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you do not wish to receive emails of this kind, you can click the opt-out link in the email to stop receiving communications of this type.
Once you have completed a purchase we will send you an email with a request to review the product(s) you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.
Personalization and Cookies
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies called a "beacon".
Most browsers include in the toolbar help section instructions on how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies.
If you subscribe to receive emails from What’s Up Dox we will use data about your visit and orders to send you personalized emails. This data is processed to send you relevant emails about the things you are most interested in.
We also personalize our online marketing using your data to help create ads on social media websites like Facebook, Instagram and Twitter.
Other Uses of Personal Data
We use personal data to gain analytical insights to browsing and purchase behavior. To enable this we use Google Analytics and Facebook Analytics to process the data on our behalf. Your data is shared only so they can provide the service we have contracted with them, and may not be shared for any other reason.
How We Process Your Information
Our website is hosted by an external provider, Big Commerce. Big Commerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.
Through Big Commerce, we also use other highly specialized external providers to provide the most competitive services. For example:
Intuit Solutions One Page Checkout
Sales and Orders
Our Store is PCI-DSS (Payment Card Industry Data Security Standard) compliant and when you choose a direct payment gateway (i.e. credit card or PayPal) to complete your purchase your credit card data is encrypted through PCI-DSS. We use two accredited payment gateways: Intuit Merchant Services and PayPal for processing payments. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We integrate with The United States Postal Service and UPS to ship your orders.
How You Can Control Your Personal Data
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us at the contact details at the bottom of this page. We will be more than happy to help.
How Long Do We Keep Your Data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.
Our Legal Obligations When Handling Your Data
We might need to share your personal information to comply with applicable legal obligations when requested to do so; for fraud investigations, as an example.
California Privacy Rights
We do not share your personal information with third parties for marketing purposes.
Personal Information of Minors
What’s Up Dox is intended for and directed to adults. Our services are not directed to minors and we do not knowingly collect Personal Information from minors.
Who To Contact Regarding Privacy Matters
Your Acceptance Of These Terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Date of Last Revision: May 24, 2020